Return Policy

Return & Refund Policy

Effective Date: 17th April 2025

This Return & Refund Policy applies to purchases made on GIRINTS – a proud subsidiary (e-commerce platform) of Giritra Technology Private Limited. ("Company", "we", "our", "us").

We value your satisfaction and aim to make your shopping experience smooth and hassle-free. Please read our return and refund policy carefully.

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1. Return Eligibility

We accept returns under the following conditions:

• The product is damaged, defective, or different from what was ordered.

• The item is unused, in its original packaging, with all tags, labels, and accessories intact.

• A return request is raised within 7 days of delivery.

Note: Certain categories like personal care, innerwear, perishables, or customized items may not be eligible for return unless received in damaged or incorrect condition.

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2. How to Request a Return

To initiate a return:

1. Email us at support@girints.com or call +(91) 11 47051622 within 7 days of receiving your order.

2. Provide your order number, reason for return, and photos if applicable.

3. Once your return request is approved, we will arrange a reverse pickup (if serviceable) or request you to ship it back.

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3. Refund Process

Once we receive and inspect the returned item, the refund will be processed within 7–10 business days.

Refund Method:

• Prepaid Orders: Refunded to the original payment method (credit card, UPI, wallet, etc.).

• COD Orders: Refunded via bank transfer or UPI. You’ll be asked for your bank/UPI details.

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4. Cancellation Policy

• Orders can be cancelled before they are shipped.

• Once shipped, the order can no longer be cancelled but may be returned after delivery (as per eligibility).

• To cancel, email support@girints.com or use the “Cancel” option in your account order history.

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5. Exchange Policy

We currently do not offer direct exchanges. You may return the product (if eligible) and place a new order for the desired item.

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6. Non-Returnable Items

The following items cannot be returned, unless received in damaged or incorrect condition:

• Gift cards or vouchers

• Personal care & hygiene products

• Perishable goods

• Customized or made-to-order products

• Items marked “Final Sale” or “Non-returnable”

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7. Damaged or Defective Items

If you receive a damaged, defective, or wrong item:

• Please contact us within 48 hours of delivery.

• Share photos or videos of the issue along with your order number.

• We will arrange a free return or replacement as applicable.

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8. Contact Us

For any queries or assistance with returns or refunds, contact:

Giritra Technology Private Limited
Email: support@girints.com
Phone: +(91) 11 47051622
Website: www.girints.com
Address: 39/4, Mohammedpur, Bhikaji Cama Place, New Delhi